If you receive an item from our online shop (www.scalarworks.com/shop) that exhibits a mechanical or material defect, and return it for warranty service within 30-days of receipt, Scalarworks will provide you with a pre-paid return shipping label. After the initial 30-day window, or if having purchased your mount through one of our authorized dealers, the buyer and Scalarworks will each be responsible for their respective shipping charges. All returns must be accompanied by a Return Merchandise Authorization Number (RMA#). To obtain an RMA# please contact us directly via our contact page.

Scalarworks will accept unused items in resalable condition within 30-days of receipt for a full refund of the purchase price. Shipping costs are non-refundable and return shipping costs are the sole responsibility of the buyer. All returns must be accompanied by a Return Merchandise Authorization Number (RMA#). To obtain an RMA# please contact us directly via our contact page.

Posted UPS shipping times are estimates – Not guarantees. The actual time will vary based on your distance from our offices, your location from a UPS distribution center, seasonal slow downs, and general conditions at the time of your shipment.

UPS shipping is not available to PO Boxes and a small number of residential/business addresses. We will substitute for USPS Priority Mail, or USPS Express Mail when applicable, at our sole discretion.

UPS Ground orders are generally delivered in 1-5 business days.

UPS 2nd Day orders are generally delivered in 2 business days (Not available to all addresses).

UPS Next Day Air Saver® orders are generally delivered in 1 business day (Not available to all addresses).

Orders that cannot be shipped with your selected shipping method will automatically be shipped via the next fastest UPS shipping method and you will receive a refund for the difference in shipping costs.

Every effort will be made to ship all orders placed before 3PM EST on the same day, weather permitting. Any orders placed after 3PM EST, or on a weekend or holiday, will ship the next business day.

Orders over $1,000 ship with Signature Confirmation for everyone’s protection.

We do not ship internationally directly to end users. We do have several international distributors and the list is growing. See our dealers page for distributor near you.